Refund policy

We want you to love your Lust & Bloom purchase. If something isn't right, we're here to help.

Because our products are intimate products, there are some important restrictions on what can be returned. Please read the information below before opening your product.

Changed Your Mind?

If you change your mind about your purchase, you can tell us that you wish to cancel your order within 14 days of receiving it.

To be eligible for a change-of-mind return, your product must be:

- Unused
- Unopened
- In its original packaging
- With any hygiene or tamper-evident seal completely intact

For health and hygiene reasons, we cannot accept change-of-mind returns of intimate products once the hygiene or tamper-evident seal has been broken or removed where the product is no longer suitable for return.

Please check that you're happy with your product before breaking the seal.

How to Make a Return

To request a return, contact us at care@lustandbloom.com within 14 days of receiving your order.

Please include:

- Your name
- Your order number
- The product you wish to return
- The reason for the return

We'll send you instructions explaining where and how to return your item.

Please don't send products back to us without contacting us first.

Unless the product is faulty, damaged or incorrect, you are responsible for the cost of returning it to us.

We recommend using a tracked delivery service, as the product remains your responsibility until it reaches us.

Refunds

Once we've received and inspected your return, we'll confirm whether your refund has been approved.

Approved refunds will be returned to your original payment method.

We aim to process refunds promptly and, where your statutory cancellation rights apply, within the time required by law.

Original standard delivery charges will also be refunded where required by law. If you selected a more expensive delivery option, such as express delivery, we may only refund the cost of our standard delivery service.

Faulty or Damaged Products

Every Lust & Bloom product should reach you in perfect condition.

If your product arrives damaged, develops a fault or isn't what you ordered, please contact us as soon as possible at care@lustandbloom.com.

Please include your order number and a description of the problem. We may also ask for photographs or a short video to help us understand the issue.

Depending on the circumstances and your legal rights, we'll arrange an appropriate solution, which may include a refund, repair or replacement.

The hygiene restrictions above do not affect your rights where a product is faulty, damaged, not as described or otherwise does not conform to your statutory rights.

Received the Wrong Product?

If we've sent you something you didn't order, please don't open or use it.

Contact us at care@lustandbloom.com with your order number and we'll arrange for the correct product to be sent to you and tell you what to do with the incorrect item.

There will be no additional delivery or return charge to you where we've made the mistake.

Returning Gifts

If you've received a Lust & Bloom product as a gift, please contact us before returning it.

Any refund will normally be made to the original payment method used to purchase the product.

Your Consumer Rights

Nothing in this Returns & Refunds Policy limits or excludes any rights you have under applicable consumer law.

If you're a UK consumer, this includes your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Questions?

If you're unsure whether your product can be returned, please contact us before sending it back.

Email: care@lustandbloom.com

We're always happy to help.

Last updated: September 2026