Shipping policy
Last updated: 1 September 2026
Beautifully packaged. Discreetly delivered.
At Lust & Bloom, we understand that privacy matters. Every order is carefully prepared and sent in discreet outer packaging, with nothing on the outside to reveal what's waiting inside.
Lust & Bloom is operated by Heimatgruppe Ltd, Engine Rooms, Chepstow, NP16 5PB, United Kingdom.
Where We Deliver
Lust & Bloom offers worldwide shipping, subject to destination availability, local restrictions and the delivery services available at checkout.
Available shipping options will depend on your delivery location and the products in your order.
Enter your delivery address at checkout to see the shipping options currently available to you.
Shipping Costs
Shipping costs vary depending on factors including your delivery location, order and selected delivery service.
The applicable shipping options and charges will be clearly displayed at checkout before you place your order.
You will always have an opportunity to review the delivery charge and total order cost before completing your purchase.
Delivery Times
Estimated delivery times vary depending on your destination and the delivery service selected.
The estimated delivery timeframe available for your order will be displayed at checkout where available.
Please remember that delivery times are estimates unless we expressly agree otherwise.
International deliveries may also be affected by customs clearance and other processes outside our reasonable control.
Processing & Dispatch
We aim to prepare and dispatch orders as quickly as reasonably possible.
Processing times may vary during busy periods, product launches, promotions, weekends and public holidays.
Once your order has been dispatched, we'll send you a dispatch confirmation and, where available, tracking information.
Discreet Packaging
Your order is your business.
All Lust & Bloom orders are shipped in plain, discreet outer packaging.
There will be no product descriptions, explicit imagery or other information on the outside of the parcel that reveals the intimate nature of its contents.
Where reasonably possible, we'll also use discreet information on shipping labels and delivery communications.
The Lust & Bloom experience begins when you open the package - not before.
International Orders
We're delighted to welcome Lust & Bloom customers around the world.
International orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Customs requirements vary between countries, so we recommend checking the requirements that apply in your destination before ordering.
Customs clearance may also affect delivery times.
Import Restrictions
Customers are responsible for ensuring that products they order can lawfully be imported into and delivered to their destination.
Some countries or territories may restrict the importation of particular products.
Where we're aware that we're unable to deliver to a destination, we may restrict ordering through our checkout.
However, the availability of a destination at checkout should not be treated as confirmation that every product can legally be imported into that jurisdiction.
If an order can't be fulfilled because of an applicable legal or shipping restriction, we'll contact you and take appropriate steps, including providing a refund where required.
Order Confirmation & Tracking
Once you've placed your order, we'll send an order confirmation to the email address you provided.
When your order has been dispatched, we'll send you a dispatch confirmation.
Where tracking is available for your selected delivery service, we'll also provide tracking information so you can follow your parcel.
Delivery Addresses
Please check your delivery address carefully before placing your order.
If you notice an error after placing your order, contact us as soon as possible at:
We'll do our best to amend your delivery details before your order is dispatched, but we can't guarantee that changes will be possible once an order has entered the fulfilment or delivery process.
Missed Deliveries
If nobody is available to receive your parcel, the carrier may attempt redelivery, leave the parcel in an appropriate location or provide instructions for collection, depending on the service and destination.
Please follow the instructions provided by the carrier and your tracking information.
Delayed Orders
Occasionally, deliveries may be delayed for reasons outside our reasonable control, including customs clearance, severe weather, transport disruption or carrier delays.
If your order hasn't arrived within the expected delivery window, please check your tracking information first.
If you still need help, contact care@lustandbloom.com with your order number and we'll help investigate.
Lost Orders
If you believe your parcel has been lost in transit, please contact us at care@lustandbloom.com.
We'll investigate the delivery with the relevant carrier.
Where we're responsible for ensuring the goods reach you and the parcel is confirmed as lost, we'll provide an appropriate remedy in accordance with your legal rights.
Damaged Deliveries
Every Lust & Bloom product should reach you in perfect condition.
If your parcel or product arrives damaged, please contact care@lustandbloom.com as soon as reasonably possible.
Where possible, please include:
- Your order number
- A description of the damage
- Photographs of the parcel and product
We'll work with you to put things right.
Your statutory consumer rights aren't affected.
Changing or Cancelling an Order
If you need to change or cancel an order, please contact us as quickly as possible at:
We'll do our best to help, but once an order has entered the fulfilment or delivery process we may be unable to change or cancel the shipment.
Any statutory cancellation rights you have remain unaffected. Please see our Returns & Refunds Policy for further information.
Questions About Delivery?
If you have any questions about shipping or an existing order, please contact:
Heimatgruppe Ltd
Engine Rooms
Chepstow
NP16 5PB
United Kingdom
Email: care@lustandbloom.com
We'll be happy to help.